BarTender® Standard Support Guide
Bileog Eolais Bogearraí BarTender®
For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.
Conas Cás Tacaíochta Nua a Chruthú
- Téigh chuig [Teagmháil le Tacaíocht] webleathanach: Oscail an webleathanach agus leathnaigh an roghchlár anuas. Roghnaigh “Ba mhaith liom Cás Tacaíochta nua a logáil.”
- Enter your BarTender Support Number: Input your Support Number and click Continue.
Aimsiú d'Uimhir Tacaíochta:
I Dearthóir BarTender: Téigh go Cabhair > Maidir.
I BarTender Cloud: Téigh go dtí Bainistigh Cuntas Scamall > Ginearálta.
Your Support Case Number is 000001
Thank you for logging a support ticket with us. A support agent will follow up with you via email (see response time targets here). If you require further assistance, click on the chat or call options visible on the left panel. You will have to provide your case number when interacting with us. - Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
- Faigh d’aitheantas ticéid: Tar éis é a chur isteach:
• Your Support Ticket number/ID will be displayed at the top of the screen.
Nóta: Cinnfear infhaighteacht bealaí tacaíochta beo go huathoibríoch bunaithe ar am d'iarratais agus ar ár n-uaireanta gnó.
I gcás saincheisteanna léiriúcháin ríthábhachtacha misean, agus tú ag cur isteach d’eachtra tríd an web-form, in order to receive a guaranteed two (2) business hours first response time at the provided email address, make sure to:
i. Fill-in every field.
ii. Select urgent for the business impact of your issue.
iii. For BarTender Cloud critical availability issues enable the Cloud Outagbosca seiceála.
Uaireanta Oifige Tacaíochta Teicniúla
| Luan go Déardaoin | Dé hAoine | |
| Mheiriceá | 4rn - 6in PST | |
| GLE | 9am – 6pm CET | 9am – 5pm CET |
| APAC | 9am – 6pm CST | |
| tSeapáin | 9am – 5pm JST | |
Comhlíonann gach oifig laethanta saoire áitiúla. Is féidir liosta iomlán de na laethanta saoire a dhúnadh a fháil ag: https://www.bartendersoftware.com/about/holiday-closures/
Priority level definitions
| Urgent / “Business Critical” | The highest priority. This status represents a complete loss of service or a significant feature that is completely unavailable. Ní bhaineann an stádas seo ach le suiteálacha BarTender atá á reáchtáil cheana féin i dtáirgeadh agus ní chuirfear i bhfeidhm é ar shaincheisteanna forbartha ná ar fhadhbanna i s.tagtimpeallachtaí. |
| High / “Degraded Service” | Áirítear leis an stádas seo fadhbanna uaineacha nó gné shuntasach nach bhfuil ar fáil go páirteach. Ní bhaineann an stádas seo ach le suiteálacha BarTender atá á reáchtáil cheana féin i dtáirgeadh agus ní chuirfear i bhfeidhm é ar shaincheisteanna forbartha ná ar fhadhbanna i s.tagtimpeallachtaí. |
| Gnáth | This status includes product questions, feature requests and issues that do not affect production. |
| Íseal | Áirítear leis an stádas seo ceisteanna gnáthaimh agus saincheisteanna beaga inúsáidteachta. |
*Cuairt Availability and Channels for Support for further information and conditions on our time targets, support channels and availability.
© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN
Doiciméid / Acmhainní
 | Bogearraí BarTender |
Tagairtí
- Barcode Label Design and Printing Software | BarTenderbogearraíbartender.com
- Availability and Channels for Support – Seagull Support Portalsupport.seagullscientific.com
- Submit a request – Seagull Support Portalsupport.seagullscientific.com
- Fúinnwww.bartendersoftware.com
- seagullscientific.comwww.seagullscientific.com
- seagullscientific.com/support/bartender-life-cycle-schedule/www.seagullscientific.com
- Lámhleabhar Úsáideoramanual.tools